Australian account ledger
Repeatedly sending the same file rarely solves a verification failure. First identify what was requested—identity, address, payment ownership or another review—then correct the specific issue. A useful resubmission is clear, current, complete and consistent with the account profile.
Open the verified account routeAn identity document proves different facts from a utility statement or masked card image. Read the upload prompt and support message. If the reason is vague, ask which category failed, which field is missing and which file types or issue dates are accepted.
Show all required corners, avoid glare and blur, and keep text readable at normal zoom. Check expiry, issue date and whether screenshots are allowed. Do not edit, beautify or combine documents unless the portal explicitly permits it, because altered files can trigger another rejection.
Compare legal name, date of birth and address character for character. A nickname, old address or omitted surname can create a mismatch. Ask support how to correct the profile instead of modifying a document. Payment proof should show ownership while masking fields the operator does not require.
Upload only through the official encrypted portal or verified support route. Save the request wording, submission time and receipt. Never provide a password, one-time code, complete card security number, wallet recovery phrase or unrelated full bank history.
Only after the operator confirms the rejection was temporary; otherwise correct the stated issue first.
Do not alter official contents. Capture a new clear image or use an accepted original file.
Never provide passwords, one-time codes, card security codes or wallet recovery phrases.
Last reviewed: 30 July 2026